Fraud Prevention/Procedure to Follow if You Suspect You Are or Have Been a Victim of Fraud

What is postal fraud?

It is a scheme designed to obtain money or something of value by offering a product, service, or investment opportunity that promises more than it delivers, or by falsifying information to misappropriate someone else’s property through deceptive means.

How to prevent it?

PASAR EXPRESS SAS kindly asks its customers to take the following precautions to prevent fraud:

  • Regularly check your personal information, such as your personal identification, full name, email, package destination address, origin of the package, banking information, among others, to ensure no one is able to observe or impersonate it.
  • Frequently change your passwords, both for PASAR EXPRESS SAS information systems and the systems of the originating provider, to reduce the likelihood of becoming a fraud victim.
  • If you suspect you are a fraud victim, immediately report the information through our PQRS information channels, email pqr@pasar.net.
  • Do not respond to emails or messages offering suspicious services or products.
  • Do not send any personal information, such as full names, type and number of identification, home address, and/or debit/credit card numbers, to senders of suspicious emails/messages.
  • When navigating our electronic information systems, ignore false virus pop-up alerts.
  • If you have doubts about whether the sender of emails or data messages is PASAR EXPRESS SAS, do not hesitate to contact us to verify.

What should you do if you are a victim or suspect a case of postal fraud?

PASAR EXPRESS SAS informs its customers and/or users that, in the event they suspect or have been victims of postal fraud, they should follow the subsequent procedure, which is subject to the guidelines of Resolutions 5050 of 2016 and 6333 of 2021.

If you suspect or have been a victim of fraud or identity theft during the delivery of postal items, you must submit a PQRS (Petitions, Complaints, Claims, and Requests) to PASAR EXPRESS SAS by emailing: pqr@pasar.net. Alternatively, you can visit one of our national branches, listed on PASAR EXPRESS SAS’s website, where we will address your request as promptly as possible, adhering to the timelines established by Law 1755 of 2015, which sets the maximum time limits for clearly and thoroughly responding to respectful requests submitted to PASAR EXPRESS SAS.

If you have definitively been a victim of fraud, please file the corresponding report with the Attorney General’s Office through their available information channels.